What it does
AltEd deliberately shares nothing about a child by default. A tutor or provider can only see a learner's profile, assignments, attendance, progress and portfolio once that learner's family has accepted a connection with them.
That means:
- Families are in control. You choose which providers can see your children's records, and you can withdraw that at any moment.
- Providers can't add themselves. Nothing a provider does on their own — booking a session, setting work — grants them access. Only your acceptance does.
- Ending a connection is immediate. The moment you end it, that provider loses access to everything about your learners.
Sessions and billing sit on top of a connection: a provider can only schedule a tutoring session for a family they're connected to.
Where to find it
- Navigation: Schedule → Connections
- URL:
/dashboard/connections
Step by step
Connect with a provider (families)
- Go to Connections (
/dashboard/connections). - Select Connect with a provider.
- Choose the provider from the list — they're shown with the headline they've written about themselves.
- Add a short message if it helps them place you ("Maya's maths, Tuesday afternoons").
- Send. The request sits under Waiting on them until the provider accepts.
Respond to a request
Requests needing your answer appear at the top of the screen under Needs your response, showing who asked and any note they sent.
- Accept — they can now see your learners' records.
- Decline — nothing is shared, and they're told the request was declined.
End a connection
- Find the provider under Connected.
- Open the … menu and choose End connection.
- Confirm. Access stops immediately — the provider can no longer see your learners, their records or their portfolio.
Past sessions and charges stay on both sides' ledgers; ending a connection stops future access, it doesn't erase history.
If you're a provider
Families connect to you, not the other way round — this is what keeps children's records private by default. So:
- Share your name with the families you work with; they'll find you in the provider list.
- Requests arrive on your Connections screen under Needs your response.
- Accept, and you'll see that family's learners in Students, and can schedule sessions for them.
Make sure your headline in Settings says clearly what you teach — it's what families see when choosing you from the list.
What each screen shows
Connections is ordered by what needs doing:
- Needs your response — pending requests awaiting your decision, with Accept and Decline.
- Waiting on them — requests you've sent, with a … option to withdraw.
- Connected — everyone currently connected, with the date it started and a … option to end it.
- Declined requests — a quiet record of what was turned down.
Tips and good to know
- Connect before booking. A provider can't schedule a session for your family until you've accepted, so do this first.
- Connecting shares your learners' records with that provider — their profiles, assignments, attendance, progress and portfolio. It doesn't share anything about your other providers or your payments to them.
- If someone asks to connect and you don't recognise them, decline. You can always connect later.
- Ending a connection is not a judgement you have to justify, and it takes effect straight away.
Troubleshooting
| Problem | What to try | | --- | --- | | "You're already connected." | There's an existing connection with that provider — check the Connected list. | | "They've already asked to connect with you — accept their request instead." | Their request is waiting under Needs your response. | | "The other party needs to accept this request." | You can't accept your own request; the person you asked has to. | | A provider says they can't see my child | Check the connection is under Connected, not still under Waiting on them. | | I'm a provider and can't schedule a session | The family hasn't accepted your connection yet. Ask them to connect with you from their Connections screen. | | The provider list is empty | No providers have joined yet, or none have completed their profile. |