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For tutors and education providers: set your prices, teach, and get paid — without chasing anyone.
What it does
A provider account is for anyone teaching home-educated learners: private tutors, subject specialists, group-class leaders, alternative-provision teams. As a provider you can:
accept connections from families — the consent step that lets you see their learners at all — at the top of Learners;
publish tuition prices, with an optional volume discount, and sell prepaid session packs;
write courses and lessons and set assignments for the learners you teach;
schedule and confirm what you delivered;
Ready to follow along in the app?
No password, no card — a magic link and you're in.
review payments families record against you, and see every charge raised;
control billing settings — how often charges roll up, and whether absences need your approval.
Families never receive an invoice out of the blue: a charge only exists once both sides confirmed the session happened.
Where to find it
Navigation: Pricing & Billing, under Configuration (families see this same item labelled "Payments")
URL: /dashboard/credits
Your menu: Provision — Classes, Sessions, Learners, Messages, then Schedule and Tracking, which open, and Notes; Curriculum — Curriculum builder and Teaching; Configuration — Pricing & Billing and Settings. See Getting started.
Related screens: Sessions (/dashboard/sessions), Courses & lessons (/dashboard/courses), Assignments (/dashboard/assignments)
Step by step
Claim a listing AltEd set up for you
AltEd finds tutors and co-ops on the web and sets up a listing for some of them from their own website, so they don't start from a blank page. If that's you, we'll have emailed the address your website gives, with Claim your listing.
Select Claim your listing in the email. The page shows what we found — your classes, whether the listing is already on Find a class (marked Not yet claimed), and whether families have asked about it.
Check Your email address — it's the address we wrote to; change it to the one you'd like to sign in with — and select Claim my listing.
Open the link we send to that address within 15 minutes (Confirm and claim). You're signed in, the listing is yours, and you land on your dashboard in the provider view.
Claiming is free. The claim link works for 30 days; ask us for a new one if it has run out.
What you see after claiming. Your home page (Overview) greets you with Welcome to AltEd and a card headed We set up your listing from your website's address. It says what we built from your site — your profile, how many classes and how many pictures — and that we may have misread something. It has three rows:
Your profile — Check your profile opens Settings › Profile (your name, headline, the words about you and your picture). When it's right, select Looks right.
Your classes — Check your classes opens Classes, where each class's names, ages, times and prices are what your website gave us. Change anything that's wrong, remove what you don't run, then select Looks right. If we found no classes, the button says Add a class.
Live or not. If your listing was already on Find a class, the row says You're live, with See your public page. If it wasn't, it says Not live yet: turn on List me as a provider when you're happy with it, then choose Open sign-ups from each class's menu in Classes for the ones you're taking bookings for — until you do, families can find you and message you, but can't sign up.
The card ends with the plan question: your listing, profile and classes are free, and the Provider plan is for scheduling sessions and taking payment through AltEd (Compare plans). Below it, Get started is headed Finish setting up your listing: the steps already ticked are the ones we filled in from your website, so check those, then finish the rest.
The card goes once both Looks right buttons are pressed. From then on it's an ordinary provider account — change anything at any time, and families can book and message you directly.
Rather we didn't? The email's Don't contact me again, or delete my listing link opens a page with two choices, and nothing happens until you pick one:
Stop contacting me takes the listing down, stops us reading your site and stops every email.
Delete my listing deletes the listing and everything we hold about it — its classes, pictures and details. It asks once more, because it can't be undone. We keep only your website's address, so we never read it again.
You can delete it after stopping, too: the same link still works.
Switch to the provider view
New accounts start as a parent/guardian. To switch:
At first sign-in, choose I'm a tutor or provider on the welcome screen and select Get listed for families — it opens your home page with the checklist below; or
Later, go to Settings (/dashboard/settings), open the View tab and select Switch to the provider view. Confirm at the "Switch to the provider view?" prompt. Your account menu — your picture at the right of the header — offers the same switch at every screen size, and so does the Parent / Guardian button beside the logo on a bigger screen. Whichever you use, you land on your dashboard in the provider view.
You can switch back at any time with Switch to the parent / guardian view. See Settings.
Get found by families
Families look for providers under Providers › Connect with a provider. Your home page (Overview, /dashboard) shows Get found by families until you're findable, with each step linked to where it's done:
Say what you teach in one line — Add a headline opens Settings › Profile. It sits next to your name in the directory, and it's all a family sees before they ask.
Tell families about yourself — Write your bio opens the same place. Write it like a note: headings, lists, bold and links all work.
List me as a provider — turn the switch on right there. This is what puts you in the directory; turning it off never ends a connection you already have. The same switch is in Settings › View.
Add a tuition price — Add a price opens Pricing & Billing › Tuition prices.
What you teach. Once you're listed, Settings › View has What you teach: add your subjects from AltEd's grouped list and the ages you teach (leave an end empty if there's no limit), then Save. Families searching Connect with a provider by subject — or by a group such as Languages — or by their learner's age then find you. Your classes' subjects and ages count already; this is for everything else you teach. See Subjects and their groups.
Being listed is free, and so is setting and showing tuition prices. Charging families through AltEd — for sessions and class fees — comes with the Provider plan; on the Free plan the last step says so and links to See the Provider plan.
Being listed also puts your open classes in the public class directory at /classes, and gives you a public page at /providers/… with your name, headline, bio and classes. Anyone can see them without an account, and families sign in to ask you about a class. Addresses, meeting links and who has signed up stay private. Turn the switch off and they leave the directory within a minute.
Once the first three steps are done, the card shrinks to You're listed — families can find you, still offering a price if you haven't set one, and it goes away when a family has connected and you have a price.
Set your tuition prices
Go to Pricing & Billing (/dashboard/credits) and open Tuition prices (/dashboard/credits?tab=pricing).
Select Add a tuition price.
Complete the form:
Name — what families see when a session or pack uses the price, e.g. "1:1 Maths (60 min)".
Price per session (£) — prices are in pounds sterling (GBP).
Discount after (sessions)(optional) — the number of sessions a family has had on this price in the last 30 days after which the discount applies.
Discount (%)(optional) — how much comes off once that threshold is met.
Select Add price.
Use Edit price to change one, and Delete price to remove it (you'll be asked to confirm). Existing charges keep the price they were raised at.
Tuition prices: what you charge per session, with any volume discount
Teach and confirm
Schedule sessions against a price in Sessions — see Sessions.
After each session, use Update status to set Provider status to Delivered.
When the family confirms attendance, AltEd raises the charge automatically at the agreed price.
See who needs attention
Your home page (Overview) has a Needs attention card once you're connected with a family. It lists, from your own records with families still connected to you:
a learner with two of their last three sessions missed or cancelled, from either side;
a learner with two or more pieces of work you set overdue and not finished;
a learner whose last two marks are 15 points or more below the two before;
a family who hasn't read your last message for a week.
Each has a link — Open sessions, Open their work or Open the conversation. The list is free and nothing is sent anywhere to make it.
With AI on, Explain and put them in order (about 1 AI credit) puts the warnings in the order worth acting on, with a sentence on why and a suggested next step under each. Only warnings about families who have Let your learners' tutors use AI too on are sent; the line under the summary says how many weren't. AI never adds a warning.
Let AltEd do the chasing
If a family's charge goes past its due date, AltEd emails them a single reminder covering everything outstanding with you, linking to their balance. Families aren't emailed about the same debt more than once a week, so it stays a nudge rather than a nag — and you don't have to have the awkward conversation.
Review payments
On Pricing & Billing, look at Payments to review.
Each entry shows the family, the amount and any note or proof they attached.
Approve a payment you've received, or Reject one you haven't. Approving credits the family's balance and clears their oldest outstanding charges first.
Reviewed items move to Previously reviewed so you keep the history.
Payments made by card through Stripe don't need reviewing — they arrive already approved.
Sell a block of sessions up front
Families often prefer to pay for a term in one go, and it saves you chasing.
On Pricing & Billing, open the Session packs tab.
Select Record a pack.
Choose the family and the tuition price, then enter how many sessions the pack covers, the amount paid, an optional expiry and a note.
Save. The dialog shows the effective per-session rate as you type, so you can see the discount you're offering.
From then on, each delivered session on that price uses one session from the pack instead of raising a charge — the family isn't billed twice, and both of you can see how many are left.
Packs only cover the tuition price they were bought for, and an expired pack stops being used.
Tune your billing settings
Under Billing settings ("How and when families are charged for your sessions"):
Charge cadence — "How often delivered sessions are rolled into charges."
Auto-generate charges — "Create charges automatically when sessions are delivered." Leave this on for hands-off billing.
Absences need your approval — whether a reported absence waits for your decision.
Select Save changes.
What each screen shows
Pricing & Billing brings your money in one place:
Payments to review — pending payments families have recorded, with Approve and Reject. Empty, it says "Nothing to review" / "New manual payments will appear here."
Previously reviewed — what you've already approved or rejected.
Tuition prices — your price list, with the discount rules on each. Empty, it says No prices yet / "Add a tuition price".
Billing settings — cadence, auto-generation and absence approval.
Charges raised against families appear alongside, so you can see what's outstanding.
Tips and good to know
Set your pricing before your first session. Sessions are scheduled against a price, so the price list is the first thing to fill in.
Name tuition prices the way families think about them — "1:1 Maths (60 min)" beats "Standard rate".
The volume discount is a retention tool: it applies automatically once a family reaches the session threshold you set, so it rewards regulars with no admin.
Your headline in Settings is shown next to your name in the provider directory — one clear line about what you teach.
You can only see learners of families who have connected with you, and a family can end that connection at any time. Learner profiles always stay in their guardian's control. See Connections.
Troubleshooting
Problem
What to try
The claim page says "This link doesn't work any more"
It has expired (after 30 days), a newer invitation replaced it, or it has been used. If you've claimed already, sign in; otherwise write to us for a new one.
The We set up your listing card has gone
It goes once you've selected Looks right for both your profile and your classes. Everything it linked to is still in Settings › Profile and Classes.
I've claimed my listing but families can't sign up to my classes
Your classes stay closed until you open them: in Classes, choose Open sign-ups from each class's menu. Check List me as a provider is on, too (Settings › View).
I didn't get the email to confirm my address
Check spam, then use Use a different address, or send it again. If the address already has an AltEd account, we email it to explain instead — write to us and we'll move the listing to it.
There's no Needs attention card
It appears in the provider view once a family has accepted a connection with you.
A learner I'm worried about isn't listed
The warnings only count sessions and work from the last twelve weeks with families still connected to you, and need two missed sessions of the last three, two overdue pieces, or four marked pieces.
"…haven't allowed their tutors to use AI, so there's nothing to explain."
None of the families your warnings are about let their tutors use AI, so nothing was sent or charged. The list itself still stands.
My sidebar says Payments, not Pricing & Billing
You're in the parent / guardian view. Switch from the header, or in Settings → View → Switch to the provider view.
I can't schedule a session
You need an accepted connection with that family, and at least one tuition price. See Connections.
A delivered session hasn't raised a charge
The family hasn't confirmed attendance yet. Both sides are required.
A family says they've paid but I see nothing
Ask them to record it under Payments. It then appears in your Payments to review for approval.
"Couldn't save the price"
Check the price is a number in pounds, and that a discount percentage (if set) is between 0 and 100.